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This page sets out the legal framework that governs your use of ace8. Access to our platform and services depends on your local law and eligible regions — read these terms before you open an account or make any transaction.
ace8 operates under terms that vary by jurisdiction. Whether or not you can open an account, place a wager, or complete a transaction through bKash, Nagad, or Rocket depends entirely on the laws of your region and whether your location falls within our eligible markets. We do not make any representation that access is lawful in every country or territory. If you are accessing this site from a jurisdiction where such services are restricted, the responsibility for compliance with local law rests with you. We rely on jurisdiction checks at the account-registration stage to determine eligibility. If we discover at any point that an account was opened in a jurisdiction where our services are not permitted, we reserve the right to suspend that account and return any outstanding wallet balance through the original payment channel — whether that was a bKash transfer, a Nagad payment, or a Bank Transfer. Statements made elsewhere on this site about deposit or withdrawal routes are subject to the same jurisdictional caveat. Nothing on these pages constitutes legal advice. We encourage you to review any relevant local legislation before proceeding.
bKash transactions processed through your account wallet are subject to the jurisdiction rules described in this policy.
Nagad transfers follow the same eligibility checks applied at account registration and again at withdrawal.
Rocket payments are available where permitted by local law; confirmation appears inside your account payment section.
Bank Transfer routes are subject to standard verification. Check your account wallet panel for the steps required before initiating.
Not everything you encounter when using ace8 falls under this single policy document. Account access, the transactions you make, the content we publish, and any third-party services you reach through our platform are governed differently. Understanding the boundary between these areas helps you know where to direct a question or dispute.
Login, registration, session management and account-level controls fall fully within this policy. Eligibility is determined at the point of registration based on your declared region and applicable local law.
Deposits and withdrawals — including those made via bKash, Nagad, Rocket or Bank Transfer — are covered by our transaction terms, which sit within this broader legal framework and can be reviewed inside your account.
Game descriptions, promotional notices and lobby information we publish are our own content and fall within this policy. We may update content without prior notice; the version visible at the time of your session applies.
If you reach an external site or service through a link on ace8, that provider's own terms govern that interaction. We do not control third-party policies and cannot be held responsible for their content or data handling.
Your account with ace8 gives you specific, actionable rights that you can exercise at any time. You can review the transaction history recorded in your account wallet — every bKash, Nagad, Rocket or Bank Transfer entry is logged there with a date and reference. If any detail on your account profile is incorrect, you can update it through the account settings page; fields that are locked after verification require you to submit a correction request through support. You have the right to ask what personal information we hold against your account. Submit that question through the support channel and we will respond with the relevant details. You can also request that an account be closed; the process is outlined in the account settings area and any remaining wallet balance will be returned via your last verified payment method. We aim to handle each of these requests clearly and without delay, though response times depend on the nature and volume of requests at any given time.
Open the transaction history inside your account wallet to see every deposit and withdrawal logged against your profile, including the payment method and reference for each entry.
Non-verified fields can be edited directly in account settings. For verified fields such as your registered name or ID, raise a correction request via our support channel with supporting documentation.
You can request a summary of the personal data we hold on your account. Send the request through the published support route and we will confirm what is stored and how it is used.
Account closure is available from the settings area. Any verified wallet balance at the time of closure is returned through your last active payment method — bKash, Nagad, Rocket or Bank Transfer.
If this policy raises a question you cannot answer by reading it, or if you need to exercise one of the rights described above, the support routes below are the ones we maintain. Use the channel that suits your situation — account queries with a reference number are handled most efficiently through the account-linked contact form, while general policy questions can go to our email address.
Log in and use the in-account contact form. Attach a transaction reference or account detail so the team can locate your record without asking follow-up questions.
Send policy or data-related questions to our published support email. Include your registered account name and the nature of your request for a faster response.
The live chat widget is available from within the platform for account-level questions. For formal policy or data requests, follow up with written confirmation via email.
We collect the information you provide at registration and through subsequent account activity. This includes the payment channels you use — bKash, Nagad, Rocket, Bank Transfer — as well as device and session data generated when you browse or play. Data is retained for the period required by our operating obligations and deleted or anonymised when no longer needed. We use cookies to maintain your session and to understand how pages are used; you can manage cookie preferences through the banner shown on your first visit. Account security relies on the credentials you set at registration; we do not store your bKash or Nagad PIN and we will never ask for it via support.
Account and transaction records are kept for the period required by our obligations. When that period expires, records are deleted or anonymised. You can ask what we hold at any time through the support contact route.
We use session and analytics cookies. The cookie banner on your first visit lets you manage non-essential cookies. Essential session cookies are required for your account to function and cannot be switched off.
Your login credentials protect your account. We will never ask for your bKash PIN, Nagad PIN or banking password through any support channel. If you receive such a request, report it to us immediately.
We update this policy when our practices or obligations change. The version published on this page at the time of your session is the one that applies. Continued use of the account after an update means you have accepted the revised terms.
These are the questions we see most often when it comes to the legal terms, data handling and account rights covered on this page. If your question is not here, use the support contact routes listed in the section above.
Access depends on your local law and whether your location falls within our eligible regions. We apply a jurisdiction check at registration. It is your responsibility to confirm that using this platform is permitted under the laws applicable to you before opening an account.
We hold the registration details you provided, your account activity and transaction records — including payment method entries like bKash, Nagad or Rocket. You can request a full summary through the support email or in-account contact form at any time.
Fields that are not yet verified can be edited directly in account settings. Verified fields — such as your registered name or ID documents — require a correction request submitted to support with relevant documentation. We will confirm the outcome once the review is complete.
You can request account closure through account settings. We retain records for the period required by our obligations; after that, data is deleted or anonymised. Any verified wallet balance at closure is returned via your last active payment method.
No. We never ask for your bKash PIN, Nagad PIN or any banking password through support, email, chat or any other channel. If you receive such a request from someone claiming to represent ace8, treat it as fraudulent and contact us immediately.
The version published on this page at the time of your visit is the one that applies. We do not send individual notifications for every update, so we recommend checking this page periodically. Continuing to use your account after a policy change means the updated terms apply.