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ace8 collects only what it needs to run your account, process transactions through bKash, Nagad or Bank Transfer, and keep your session secure. What we collect, how long we keep it, and how you can request changes — it is all set out here. Access to this platform and its services depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — your name, contact information and the credentials you choose. If you add a payment method, we record transaction references linked to that method, whether it is bKash, Nagad, Rocket or Bank Transfer. We do not store full wallet credentials on our side; those remain with the respective payment provider. We also collect device and session data automatically — your browser type, IP address and pages visited — so we can keep your account session stable across mobile and desktop. This information helps us identify unusual access attempts and maintain continuity when you move between a mobile browser and a desktop session. We may collect support interaction records when you contact us, so we can follow up accurately. All data collection is limited to what is operationally necessary. We do not sell your personal data to third parties, and we do not share it with advertisers. Any third-party service that touches your data — such as a payment processor or fraud-screening tool — is bound by its own privacy obligations, and we outline the boundary of that relationship in the scope section below. Your continued use of the platform after any policy update means you have read the revised version. Where local law in Bangladesh affects what data we may process or retain, those local rules apply alongside this policy.
Transaction references from bKash payments are logged against your account for reconciliation. Full wallet credentials are never held on our servers.
Nagad transfer records are stored as reference IDs only. This lets our support team verify a transaction without accessing your Nagad account directly.
Bank Transfer details submitted during a deposit are used only for that transaction record. We do not retain full bank account numbers beyond what reconciliation requires.
Rocket payment references follow the same handling as other local wallet rails — reference ID only, no credential storage on our side.
This policy covers what happens inside your ace8 account — from the moment you register to every transaction, support message and session you run on our platform. It does not extend to third-party websites, payment processors or app stores that you reach through a link we provide. Those services have their own policies, and we have no control over how they handle your data. Whether this policy applies to your specific situation depends on your local law and the eligible regions for this platform.
Registration data, login records and session activity on ace8 fall fully within this policy. We process this data to keep your account functional and secure.
Payment references from bKash, Nagad, Rocket and Bank Transfer are covered here. The payment provider's own policy governs what happens on their side of the transfer.
Browsing behaviour on ace8 — pages visited, games opened, lobby sections explored — is covered. We use this data for session continuity and platform improvement, not for advertising.
External links, payment gateways and any partner tool you reach from our platform operate under their own privacy terms. This policy stops at our platform boundary.
You have several concrete actions available to you regarding your personal data. You can request a copy of the data we hold against your account — submit that request through our support channel and we will respond with what is on file. If any detail is incorrect, such as a contact number or linked payment reference, you can ask us to correct it; our support team can walk you through the verification step needed before any change is applied. If you want to know why a specific piece of data was collected, you can raise that question directly through the same support route. You also have the right to ask us to delete your account data, subject to any retention obligations that apply under local law or that are needed for outstanding transaction records. We will not obstruct a reasonable request, and we will tell you clearly if a legal or operational reason prevents us from fulfilling one. How far these rights extend may depend on your jurisdiction and the eligible regions covered by this platform.
Contact support to request a summary of the data held on your account. We will confirm what categories of information are stored and the purpose each serves.
If a name, contact detail or payment reference is wrong, raise a correction request. A verification step is required before changes are applied to keep your account secure.
You can ask why a specific data point was collected and how long we intend to keep it. Our support team will give you a clear, direct answer without legal deflection.
You can ask us to delete your personal data. We will act on it unless a legal obligation or an unresolved transaction record requires us to retain certain details for a defined period.
If you have a question about how your data is handled, want to exercise one of the rights described above, or need to report a concern, use one of the contact routes published on ace8. We do not invent channels or hours here — use what you can verify on the site.
The live chat widget on ace8 is the quickest route for a policy question. Open the site, look for the chat icon, and describe your data query — a team member will respond directly.
For written requests — such as a data access or deletion request — use the support email address listed in the Contact section of ace8. Keep the subject line clear so it routes correctly.
The Help Centre on the site covers common account and data questions. Check there first; if the answer is not there, it will point you to the right contact route for your specific query.
We apply practical measures to keep your account data safe. Sessions are protected and payment references are stored as identifiers only, not as full credentials. Our cookie use is limited to what keeps your session running and helps us understand how the platform is used at an aggregate level — not for cross-site advertising. We keep your data only for as long as it is needed for your account or for any legal obligation that applies. When you close your account and no outstanding transaction holds remain, the data deletion process can be initiated through support.
We use session cookies to keep you logged in across page loads and analytics cookies to understand aggregate usage patterns. No advertising or cross-site tracking cookies are set.
Login credentials are stored in hashed form. We monitor session activity for unusual patterns — such as a login from an unrecognised device — and flag those for review.
We keep account and transaction records for the period required by applicable rules. Once that period ends and your account is closed, personal data is removed from active systems.
When this policy changes materially, we post the updated version on ace8. Continued use of the platform after an update means you have read the revised terms.
These are the questions we hear most often about how ace8 handles personal data. If your question is not here, reach out through the support routes listed above.
We collect the registration details you enter — name, contact information and credentials. If you make a payment via bKash, Nagad or Bank Transfer, we log a transaction reference. Device and session data is collected automatically to keep your account stable.
No. We record only a transaction reference ID linked to your payment. Full wallet credentials stay with the respective payment provider — bKash, Nagad or Rocket — under their own security terms.
Contact our support team through live chat or the support email published on ace8. State clearly that you want a data access request. We will confirm what is on file for your account and the purpose each category serves.
Yes. Submit a deletion request through support. We will action it once any outstanding transaction records or legal retention obligations are resolved. We will tell you clearly if something prevents immediate deletion and explain the reason.
Retention periods depend on applicable rules in your jurisdiction and any unresolved transaction holds. Once those conditions are met, personal data is removed from active systems. You can ask support for the specific period that applies to your account.
This policy covers all accounts on ace8. Whether the platform is accessible and what data rights you hold depends on your local law and eligible regions. Where Bangladesh-specific rules apply, those run alongside this policy.